FAQ’s

We feel it is critical that both new residents and current residents, as well as their loved ones, understand everything they may need to know about our home, so whatever your question may be, we are prepared to answer it.

We’ve produced a list of the most frequently asked questions, which you’re welcome to peruse. If you have any additional questions not addressed below, we’d be delighted to chat with you and invite you to contact us in person or by phone.

Care Questions

Yes, we welcome tour visits Monday-Friday, between the hours of 10am and 4pm.

Yes. Haddington Care Home has been registered and inspected by the Care Inspectorate. The organisation makes certain that health and social care services are safe, effective, respectful, and of a high standard, while also encouraging any areas where improvements should be made.

Knowing whether or not a care facility is the appropriate fit for you or a loved one is a challenging decision. If your loved one has recently had a fall or been hospitalised for an extended period of time, it is unlikely that they will be able to return to their regular lives at home. If you see a loved one struggling at home and unable to manage day-to-day chores, it may be time to seek additional help in a safe environment. If you’re unsure on the next steps, please contact our staff, who will be pleased to give you advice and answer any questions you may have.

For each health condition, our professional nursing staff provides individualised treatment. We’ve adopted the MTD method to care, in which multidisciplinary teams collaborate to assess, plan, and manage care, proactively supporting residents’ needs. To guarantee consistency of care, we work together with residents and their families to develop a detailed and tailored care plan with a dedicated nurse or key worker. Our highly trained and motivated team is proud of the excellent quality of care they provide.

Our care is adaptable and personalised for each individual. Care plans are reviewed and revised on a regular basis to ensure that they continue to meet the needs and expectations of residents. We understand that people’s health and well-being needs evolve over time, therefore our care is catered to meet those needs. We collaborate with each resident, their families, and loved ones to develop a unique care plan that is flexible to ensure a complete and consistent level of care.

Residential Care provides a home-like environment, live-in accommodation, and 24-hour supervision to persons who require additional assistance and support with personal care. Nursing Care is similar to Residential Care in that it provides 24-hour care and support, but it also includes additional assistance from a registered nurse who is available at all hours of the day and night to deliver medication.

We provide superior Residential, Nursing, Respite, and Dementia Care 24 hours a day, 7 days a week. We collaborate with residents and their families to create an individualised care plan that ensures everyone receives the appropriate degree of care. Our very experienced and dedicated team can care for those with disabilities, those who may require end-of-life care, and those who have additional dependence needs.

Care during Covid-19 Questions

In line with recent Government recommendations effective from 2nd February, if the care home does not have an outbreak of COVID-19, then residents will be supported to undertake visits out of the home. Residents, family and friends are able to plan outings or activities from the care home and are able to do by working together with the care home to arrange. Guidance on LFD testing before and after returning from the visit is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Our devoted staff has gone above and beyond to ensure that residents and their loved ones are protected against COVID-19 as much as possible. Screen dividers, social distancing, personal protective equipment (PPE), remote visits, sanitising stations, and secure premises are some of the measures.

A Fluid Resistant Surgical Mask (FRSM) must be worn wherever possible, and Infection Prevention and Control measures should be followed as instructed by care home staff.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Our top focus is supporting our residents’ wellbeing, and we take great steps to ensure that their health is taken care of properly. In line with recent Government recommendations effective from 2nd February, regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Prior to their entrance, new residents must have two negative tests. Following the negative results, all new residents will be placed in isolation for 14 days; nevertheless, we will use this time to assist them and for them to get to know the home and the team.

In line with recent Government recommendations effective from 2nd February, if the care home does not have an outbreak of COVID-19, then residents will be supported to undertake visits out of the home. Residents, family and friends are able to plan outings or activities from the care home and are able to do by working together with the care home to arrange. Guidance on LFD testing before and after returning from the visit is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

Entertainment in various kinds always goes down well with residents. Live music and a visit from animals and performers are scheduled on a regular basis. Nothing makes us happier than seeing residents’ faces light up when entertainers put on a show.

Our two Activities Coordinators encourage everyone to participate in group activities such as fitness, games, quizzes, baking, arts & crafts and dancing to name a few. Additionally our residents enjoy getting outside with their friends and family to enjoy the pretty gardens. Nothing beats sitting outside when the sun is shining. Residents can also go on regular trips to local areas to visit cafes, pubs, museums and churches as a few examples.

We have a fantastic private Hair Salon where residents are able to enjoy a wide variety of hair services from our experienced hairdresser, available twice a week.

Residents have the option of eating in one of several dining rooms in their own room or the cafe. We also encourage residents to invite their friends and family to join us for meals, with the option of using our cafe as a private setting. Our on-site chef prepares delicious meals that meet all dietary needs by merging new cuisines with classic favourites.

We have put a lot of thought and effort into our amenities for residents to enjoy, as well as our full and varied activity programme that we urge our residents to participate in. Large en-suite bedrooms, pleasant dining rooms, comfortable lounge areas, a hair salon and spacious gardens are all available to those residing at Haddington.

Finance Questions

All charges associated with the signed Care Agreement will be immediately terminated. Housing costs will be covered for up to ten days after the death, or until the home has been thoroughly cleaned and removed of personal belongings. We recognise that this is a difficult time for family and friends, and you can rest assured that everyone will be treated with respect at all times.

If you believe you can no longer afford to be with us owing to financial difficulties, please let us know as soon as possible. We want to be able to assist you in any way we can, whether it’s by looking into various financing possibilities or moving you to a smaller suite inside our home.

When you pay your initial care home fee and move into Haddington Care Home, you are covered for your living quarters, meals, and any activities you take part in while you’re here. This includes hair treatments, and daily newspapers or publications, use of electricals and Wi-Fi, as well as any alcoholic beverages you consume.

Depending on the severity of your current circumstances, you may be eligible for financing from the local government or the NHS (Funded Nursing Care or Continuing Health Care). We strongly urge you to seek independent financial advice before pursuing any funding sources, whether online or in person via lawyers and other authorised means.

If your circumstances and care plan remain the same, the cost of your stay is unlikely to alter. If your condition changes and your care plan, the overall charge may change to cover additional expenditures.

Rooms & Suites Questions

We want to make sure residents stay in touch with our loved ones. We’ve invested in cutting-edge technology and high-speed Wi-Fi so that residents may communicate with those who matter to them at all hours of the day and night. We also urge residents to invite their friends and family to come visit regularly.

Residents are urged to bring any personal items that may help their room seem more like home. We’ve seen residents decorate their rooms with anything from photographs to lamps and ornaments, truly making it a home away-from-home.

Allowing pets into our home is contingent on any allergies that other members of our household may have. If you’d like to talk about this further, please contact us.

Our welcoming staff is committed to helping each new resident adjust to their new surroundings, and we will devote as much time and effort as you require to make you feel at ease.

Our luxury en-suite bedrooms are all tastefully furnished, with some offering views of the gardens. Comfortable furniture, a profiling bed, a television, Wi-Fi, underfloor heating and an en-suite wet room are included in every room. They also get their own phone line for private calls at any time of day or night.

Yes. Prospective residents are welcome to stay with us for two weeks to get to know our team and get a feel for life at Haddington Care Home.

Life as You Envision It

Haddington Care Home was created with the intention of significantly benefiting its residents. We believe that everyone who lives with us should be able to make their own decisions and live their lives the way they want to. Our wonderful facilities allow us to create a vibrant and active lifestyle for our residents, and our staff works tirelessly to ensure that each person has all they need to live a full life each and every day. We want our home to feel like home from day one, therefore a warm welcome awaits every resident as well as those closest to them.