• Deputy Manager/Charge Nurse


  • To ensure that the health and wellbeing of residents is met, through continuous assessment and leading the staff team to ensure outcomes for residents are met.
  • To provide a personal care service compatible with the procedures and standards set by the Company and the S.S.S.C.
  • To lead care staff and liaise with Registered Nurse and report changes to the care plan of individual residents and have responsibility for meeting the residents’ direct care needs as part of a team approach to practice.


  • Ensure the social care, health, well-being and emotional needs of residents are met and that their individual outcomes are achieved.
  • Monitor and review of individual residents’ support plans.
  • Responsibility for meeting residents assessed needs and agreed outcomes as part of a multi-disciplinary team approach to practice.
  • Provide a support care service compatible with the policies, procedures and standards set by the company, Care Inspectorate and the S.S.S.C
  • Lead the floor and ensure that allocated duties to care staff are undertaken as per the resident’s care plan and outcomes
  • Determine the level of risk residents may experience and complete a Risk Assessment, for social activity
  • Monitor the support plans ensuring changing support care needs are reported and addressed.
  • As named worker attend to the expressed wishes of residents to meet and promote their supported outcomes.
  • Develop a positive relationship with named residents, including life story development
  • In conjunction with the Support Workers assist the Registered Nurse with service user reviews and contribute to written assessments as appropriate
  • Be responsible for maintaining the residents Care Plan by recording changes and significant events in report sheets, food and fluid charts, food diaries etc.
  • Contribute to review of Care Plans and attend review meetings as required.
  • Work with the Registered Nurse in the admission/discharge process
  • Ensure at all times that care practice is non-discriminatory and the user’s support beliefs and preferences are appropriately acknowledged


  • Deliver direct support care in accordance with care plans and in consultation with Health Care Professionals.
  • In collaboration with the activities team, residents, carers, staff and volunteers set up and participate within group and individual social activities/programmes and entertainments within the home and the wider community
  • Help residents keep track of resident clothes and possessions, take actions to ensure safe keeping and labelling
  • Give assistance or support with support hygiene and appearance, i.e. bathing, shaving, nail cutting oral hygiene etc
  • Give assistance /support with dressing / undressing
  • Give assistance/support with mobility transfers and positioning including the use of manual handling equipment
  • Give assistance/support to enable residents to eat and drink
  • Under the supervision of health professionals assist with Peg feeding when trained to do so
  • Give assistance/support to enable residents to access and use toilet facilities
  • Give assistance/support to the management of resident’s continence including catheter and colostomy care
  • Give assistance/support to enable residents to achieve physical comfort
  • Assist the Registered Nurse in the care of residents requiring palliative care
  • Assist the Registered Nurse with the after care of a deceased person
  • Provide care and support to residents with special support needs e.g. dementia; behaviour which challenges etc
  • Assist the Registered Nurse in the administration of medication in accordance with best practice guidelines. Ensuring accurate recording; ordering and recording of delivery; monitor any side effects and monitor any services users who choose to self-medicate
  • Be aware of health and safety issues, the need to wear support protective equipment etc and to observe the Food Handling Regulations, Infection Control Policies and safe Moving and Handling
  • Adhere to procedures and guidelines around Adult Protection and to report concerns immediately to the Registered Nurse, Deputy Manager or Manager
  • Provide care which is non-discriminatory and recognises the beliefs and preferences of individual residents
  • Awareness for security and to offer assistance to visitors entering the unit.
  • Respond in line with the Missing Persons Procedure when a service user goes missing
  • Participate in staff meetings.
  • Accompany residents to hospital when required


  • To contribute to changeovers and to report and record significant observations/changes in general health, well being and any events relating to service user
  • Contribute to changeovers and to report and record significant observations/changes in general health, well being and any events relating to service user care.
  • Encourage the involvement and participation of residents in decision making within the Care Home.
  • Record changes in health and well being and significant events in the appropriate section of the Support Plan.
  • In conjunction with the Support Workers assist the Registered Nurse in working with Care Home Team and visiting health professionals to ensure the health and physical needs of residents are met.
  • Assist the Registered Nurse in enabling residents to maintain contacts in potentially isolating situations, e.g. due to poor mobility, communication problems due to a stroke, assistance with letter writing
  • Adhere to policies and guidelines around Adult Protection and to report concerns immediately to the Registered Nurse/Manager
  • Have awareness for security and to offer assistance to visitors entering the unit.
  • Report as required and follow the Missing Persons Procedure
  • Participate in staff meetings, briefings, development and training events
  • Adhere to the standards of practice set out in the S.S.S.C Codes of Conduct


  • Provide Support and guidance to Lead Carers and Support Workers
  • Post holder will be expected to support students and volunteers.


Post holder will work largely within as established framework of internal and external procedures however a degree of creativity and innovation will be required in the following areas:

  • Contribute to the ongoing assessment of residents
  • Working in conjunction with the Activities team contribute to the development of social and entertainment programmes for residents.
  • Be flexible in meeting the changing needs of residents, including the ability to adapt to changing policies in the working environment
  • Consider ways to communicate effectively with people with communication difficulties and ensure that this is shared with colleagues
  • To put forward ideas to assist in the care of residents living with dementia and residents with behaviour that challenges


Post holders are expected to develop and maintain positive contacts and relationships with a range of people in order to ensure the continual assessment, care and wellbeing of residents. Some relationships may involve support and require sensitivity and innovation.

Frequent contacts will include:

  • Relatives / carers / representatives of services users
  • Other professional staff involved with services users e.g. GPs/NHS Staff/Social Workers
  • Volunteers and students

Less frequent contacts include:

  • Care Inspectorate Officers


  • Take a full part in 1:1 development meeting’s with Line Manager on an individual basis as set out in the company policy
  • Performance review will take place and an agreed professional development plan will be put in place as set out in the company’s policy


  • Understanding of Company values, duties and commitment to equality of opportunity both as an employer and service provider.
  • Puts into practice operating procedures designed to support the Company’s Equal Opportunities Policy.
  • Demonstrates commitment through behaviour towards colleagues. Is constantly mindful of equality and diversity issues in providing services and seeks to avoid unwitting discrimination.


Post holders will carry out range of tasks and work to a routine pattern of work dictated by service user needs. Interruptions will occur and post holder will require to be flexible and adapt to changes.

Post holders will require:

  • To work a Rota pattern to meet the needs of the service
  • To work with residents who display stress and distress and may be unpredictable
  • To ensure that at all times care practice is non-discriminatory and residents support beliefs, choices and preferences are appropriately acknowledged
  • The ability to respond to unplanned situations in a calm flexible way
  • To work under pressure at times to assist the delivery of planned care and to respond to unforeseen circumstances when they arise


  • Stairs daily
  • Standing for long periods
  • Kneeling and bending frequently
  • Pushing residents in wheelchairs both in the building and outside
  • Maneuvering residents or equipment on a daily basis
  • Moving and handling of residents, including the use of equipment


  • To undertake intimate support care
  • Exposure to body fluids on a daily basis
  • Exposure to verbal and physical aggression
  • To be able to work under pressure
  • Exposure to heat
  • Moving and handling of residents in confined spaces
  • Potential risk of exposure to infection


  • Qualifications: S.V.Q. II in Social Care/Health on recruitment. SVQ III to meet SSSC registration requirements.
  • Knowledge of the ageing process
  • Knowledge of Dementia Care and promoting excellence framework to skilled level and continue to develop skills in this area
  • Knowledge of the care standards and SSSC Codes of Practice and how to ensure these into practice
  • Knowledge of the Health and Social Care Standards
  • Ability to communicate clearly both verbally and in writing with a wide range of residents
  • Good interpersonal skills
  • Support Care and principles of care
  • Infection prevention and control
  • Knowledge of Adult support and Protection legislation and guidelines
  • Knowledge of aspects of complex care including palliative care, nutritional care and care planning
  • Use of moving and handling equipment
  • Ability to write coherently
  • Computer skills, Microsoft office, adaptable skills in the use of ICT and electronic systems is required
  • Ability to negotiate with others
  • Ability to listen
  • To acquire, develop and maintain a good understanding of the “core values” associated with health and social care e.g. privacy, self-determination, dignity, choice etc.
  • Effective communication with residents, relatives, representatives, colleagues and employees from other agencies.
  • To understand the impact of policies and procedures on day to day activities
  • To develop an understanding of group dynamics and team work philosophies.


  • To have experience of practice in the delivery of care to older people, adults or complex care needs
  • To have an understanding of the specific needs of older residents
  • Experience helping residents who have a range of health, care and support needs would be essential
  • Working within a team setting or knowledge of team working would be essential
  • Qualification: Post holders must achieve S.V.Q. Level 3 in Health and Social Care to meet SSSC registration requirements


This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. From 28 February 2011, preferred candidates will be required to join the PVG Scheme or undergo a PVG scheme update check prior to a formal offer of employment being made by the company.  

The functions of this post require the post holder to be registered with SSSC on commencement of employment.